If you need help, please click here.

If you need help, please click here.

The following is a summary of inquiries we have received from customers.
If you have any problems, please read the following and contact us if you cannot find a solution.

・I get a message that says, "You can't order less than 〇〇〇 yen.”

We ask that you order at least the amount of the transaction terms per account.
If the above message appears even though you have met or exceeded the transaction requirements,
please try the following.
Please clear your cache, log out, and log in again.
If this does not solve the problem, please contact us.
→Click here for the contact form.

・I can't buy it because it's listed as "in stock".

Sorry, but we are out of stock.
We will resume sales as soon as they are ready, so please wait.
As soon as we know the schedule, we will add a note saying "Scheduled to arrive around October.

・I can't find the product I purchased before.

Sorry, but discontinued products will not be listed. Please understand.
Please click here to see the products that will be discontinued in September 2021. →Please click here.
Please note that the "Obitsu Shop Limited" items in our online store will not be listed here, as we do not sell them wholesale.